Companies should use Twitter and Facebook to be trusted by consumers

Companies should use Twitter and Facebook to be trusted by consumers

According to a new survey commissioned by Fleishman-Hillard and conducted with market research firm Harris Interactive, people trust more those companies who use microblogging websites like Twitter to provide real-time responses.

The research showed that about 75% of consumers polled say they view companies who microblog sending frequent messages on sites like Twitter or updating their status on social networks like Facebook as more trustworthy than those who don’t.

At the same time, consumers were not keen on being influenced by web sources perceived to have a vested interest in touting products, with 76 percent saying they were less likely to trust information from a blogger getting free samples from companies they write about.

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Palo Alto Networks WhitePaper
Social media apps like Facebook and Twitter can be a boon to businesses when used in the right context. To counter the network risks that come with the benefits, check out: http://bit.ly/9twcQMTwitter http://bit.ly/bsrh9CFacebook Share it with your IT department and let me know what you think...