September 1, 2009 - 8:18am
Many businesses today are looking at establishing a social networking channel for their customers but still many of them remain hesitating. But as it was noted by a coaching organization at a recent webinar the process of establishing a presence in the social media world is not as complicated as it may seem.
At a webinar for its CEO members conducted by Vistage International social media experts said your company is missing out on a prime opportunity to engage customers in social conversations. Vistage shared several tips for businesses on where to start and how to engage.
1. Check out your competition
Check out your competition before beginning your own social media campaign. See what they are doing and how they are doing and, if applicable, tailor it to your needs. If it works for them, it could work for you! Learn from their activities and adapt them to fit with your company.
2. Listen Actively
Search for your company name on social media platforms such as Twitter, LinkedIn and Facebook to see what your clients like and dislike about your services and then jump into the conversation. Be positive and let them know how you’ll improve. Social media is a great place to learn what consumers are saying about your product, customer service and company philosophy.
3. Be Transparent
Approach online conversations about your product openly and engage in conversations with full-disclosure that you are the one representing the brand. Ask what they think about your product. You’re there to listen and engage, not sell.
Consumers utilizing social media platforms aren’t looking to be “sold” on your product. What they are looking for is candid advice, exceptional customer service and real-life connections.
4. Link. Link. Link
Link to your social media presence on your Web site, in your signature block and even on your business card. Include your twitter handle at the end of any article or blog comments you leave. Create a Facebook fan page for you product and post a button linking to it on your website. The more places you link to your social media presence, the larger following you’ll develop.
5. Once a day does it!
You’ve done the legwork to setup your network, now spend 15 minutes per-day updating each platform with relevant information and interacting with your followers. Be sure to keep your content fresh.
What can all this do for you? Raise your brand awareness and brand loyalty. When people connect with you online in positive ways, they spread the word and help you grow your business, social experts say.
At a webinar for its CEO members conducted by Vistage International social media experts said your company is missing out on a prime opportunity to engage customers in social conversations. Vistage shared several tips for businesses on where to start and how to engage.
1. Check out your competition
Check out your competition before beginning your own social media campaign. See what they are doing and how they are doing and, if applicable, tailor it to your needs. If it works for them, it could work for you! Learn from their activities and adapt them to fit with your company.
2. Listen Actively
Search for your company name on social media platforms such as Twitter, LinkedIn and Facebook to see what your clients like and dislike about your services and then jump into the conversation. Be positive and let them know how you’ll improve. Social media is a great place to learn what consumers are saying about your product, customer service and company philosophy.
3. Be Transparent
Approach online conversations about your product openly and engage in conversations with full-disclosure that you are the one representing the brand. Ask what they think about your product. You’re there to listen and engage, not sell.
Consumers utilizing social media platforms aren’t looking to be “sold” on your product. What they are looking for is candid advice, exceptional customer service and real-life connections.
4. Link. Link. Link
Link to your social media presence on your Web site, in your signature block and even on your business card. Include your twitter handle at the end of any article or blog comments you leave. Create a Facebook fan page for you product and post a button linking to it on your website. The more places you link to your social media presence, the larger following you’ll develop.
5. Once a day does it!
You’ve done the legwork to setup your network, now spend 15 minutes per-day updating each platform with relevant information and interacting with your followers. Be sure to keep your content fresh.
What can all this do for you? Raise your brand awareness and brand loyalty. When people connect with you online in positive ways, they spread the word and help you grow your business, social experts say.