Chinese internet firms, eName and Xin Net Technology, which failed to protect their services from abuse by cybercrooks, have roused ire of Gary Warner, director of research in computer forensics, University of Alabama. He criticizes those firms because "these companies have provided 'reseller services' to criminals, and do not engage themselves proactively in stopping the criminal activities of their resellers", as he explained. Moreover, they "refuse to cooperate with abuse complaints and who let domains 'live forever', even when they are involved in criminal activity". He called the situation as “Spam crisis in China”.

More than 50% of spam mail messages are sent via computers in China. According to Warner, network operators in China also failed to act on complaints on compromised PCs. Chinese law enforcement is not appropriate. Computer Emergency Response Teams, which have worked hard against such problems, also failed to resolve the problematic situation.

Previous campaigns against spam have successfully achieved change in Hong Kong. 15 months after the publication of the original criticism spam volumes dropped by 92% by June 2008.