AlertPay payment system has finally updated the information on problems which recently have occurred. Here is the original text of the company's statement:

We have received updated information from Multi-Marketing Corp who is our ACH/EFT service provider through Royal Bank of Canada (RBC). On Tuesday, January 27th, 2009 the Legal Representative for RBC contacted AlertPay requesting that we remove the below posting dated Friday, January 23rd, 2009, although they neglected to meet their communication deadline of Friday, January 23rd, 2009. In this recent communication they still did not address the reason for the problems but requested we take down our notice.

Multi-Marketing Corp has had a banking relationship with RBC for over 2 years now with a perfect track record. Multi-Marketing Corp has a service contract with AlertPay to provide ACH/EFT services. The reason to terminate the accounts of Multi-Marketing Corp is still unknown and very abrupt.

We sincerely apologize for this ACH/EFT service outage, as we know this service provides you ease and accessibility to deposit or withdraw from AlertPay. We would like to thank our members who have been patient with us as we transition through this problem as for have been trying to provide you excellent service since 2004.

What are we doing to resolve this ACH/EFT service outage?

With our successful track record, we have already established a solid relationship with another bank that is more than happy to service AlertPay and their members and provide us with additional services. We were actually in the process of transitioning when RBC's abrupt actions occurred causing this service outage.

What is Multi-Marketing Corp?

Multi-Marketing Corp has a business partnership with AlertPay to provide ACH/EFT services for AlertPay. Any impact on Multi-Marketing Corp hurts AlertPay directly.

When will ACH/EFT (Bank Transfers) be 100% operational?

We are in the final stages right now as these changes take time. We plan to have ACH/EFT services be 100% operational by Mid-February. More information coming soon.

How can I deposit or withdraw funds meanwhile?

We have reduced check withdrawal costs from $3.00 USD to $0.50 USD to match up with the cost of Bank Transfer withdrawals. Starting Monday, February 2nd, 2009, you'll be able to withdraw USD funds to a bank account in the US.

Why did this happen?

Honestly, we still do not know the reason to terminate the accounts, as RBC is unwilling to provide an explanation regarding it. We suspect some pressure from a 3rd party although they choose not to explain. This is the frustrating part.

How can I get more information? Can I call RBC for more information?

Yes, we actually encourage it since we have no access to information as to why they terminated the account of Multi-Marketing Corp, as a result hurts AlertPay directly. Please call Hanane El-Makhad (Account Manager) at her direct line of 450-923-6115 or you may call Diane Belanger (Branch Manager) at the Main Branch number 450-923-5130. If you are unable to reach anyone, please leave a voice mail stating your frustration. Obviously RBC is in damage control mode, and will have their legal spin on the issue and will provide you with cryptic information. If you are able to acquire more information as to why the accounts have been terminated, please let us know.

Once again, we apologize for these problems, and they should be resolved soon. We appreciate your business and your understanding, finished AlertPay.