Nextel has selected NCR to provide a self-service bill payment system designed to enhance service. The system will be based on the NCR SelfServ 32 automated teller machine platform and will enable Nextel customers to pay their bills without staff assistance. With the introduction of the system customers will have an opportunity to choose between using cash, credit cards, debit cards or banks. The system package includes a managed services agreement that provides hardware and software service, remote system monitoring and 24/7 help desk support.

NCR claims that the system will help employees to focus more on revenue-generating activities such as sales floor or answering customers’ questions about Nextel services or products.

Juan Enrich, CFO of Nextel in Mexico, highlighted that the company handles most (60%) of the payments by cash. Therefore, “With this technology, we eventually will be able to provide service 24 hours a day, seven days a week,” added he.